Our Services

Care and Cleaning

Care and Cleaning

A Jenny Jones handmade rug, if properly cared for, will last for generations. See below for tips on how best to care for and clean your rug:


The Basic Rug Cleaning Process

Please Note – The following information has been given on a guideline basis, it is always best to seek consultation from a rug cleaning specialist.



If you spill on the rug, clean it immediately. Once the stain is set in it becomes more difficult to clean.

Never rub a spill as it forces the spill deeper into the rug. Blot clean instead.

For everyday stains, we recommend using a solution of wool mix in warm water.

Note: Never use any chemicals such as ammonia to clean silk carpets.

Remember that a cleaning specialist should be consulted for stubborn stains. Contact our showroom for recommended cleaners and advice,

If your rug becomes wet, do not leave it damp on the floor. Dry it outside in the sun until completely dry. If here is no sun available contact a cleaning specialist to dry it for you.

A carpet naturally collects dust when laid on the floor for a long time. Therefore, it should frequently be vacuumed. Even when cleaned in this way, dust may collect at the bottom of its knots. Therefore, the carpet should be laid on the floor face down for several days each year. You’ll need to walk on it frequently during those times, in order to get rid of the accumulated dust. Later the carpet should be laid face up again and vacuum cleaned.

Note: Do not use high powered vacuums such as a Dyson as they can pull out threads.      Also do not vacuum the fringe as this may cause it to unravel.


Any new rug can shed a bit of fluff, which are excess fibres that were not properly incorporated into the yarn during the initial spinning process. This is completely natural and to be expected with any new handmade rug. To remove the fluff, simply vacuum the rug on a regular basis and the fluffing will decrease and eventually cease


We use the finest dyes to make our rugs. That being said, no dyes are completely fade proof and over time the rug, if left in strong sunlight, will fade. The best way to lessen the effect of fading is to turn the rug from time to time to ensure that any fading, should it occur, is even.

Fading colours may be shined with vinegar: adding a glass of vinegar into a bucket of water, the pile of carpet is wiped with a sponge in the direction of the weave, and the carpet is left to dry. As a result, the carpet regains its shine.


Before being sheared down to the appropriate proportions, a hand-knotted rug being made on a loom is always bigger than the intended size. Sometimes, longer threads are not cut and become embedded in the pile. Over time these threads can protrude and should be carefully cut with very sharp scissors. It is also possible that an individual knot has missed the warp or weft, which will then become undone. This creates a loose thread which should be gently pulled out. As each knot is separate, the rug will not unravel and the surrounding knots will fill in the space. If a loose thread doesn’t come out easily when pulled, it is best to trim it with scissors.


Any red wine spills should be addressed as soon as possible for best results. Soak up as much of the red wine as you can with a towel, add a small amount of water to dilute, then soak up with a towel again. Then cover the affected area with white wine and soak up with a towel. Repeat pouring of white wine and drying with towel until red colour fades.


For urgent inquiries, please contact us via phone or email on:

Phone: (08) 9286 1200
Email: [email protected]